What types of hair accessories do you offer?

• We offer a wide range of hair accessories, including hair bows, hair clips, hair ties, claw clips, barrettes and more.

 

 How do I place an order?

• To place an order, simply browse our website, select the items you want, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

 

Do you offer international shipping?

• Yes, we offer international shipping to select countries. Please check our shipping policy for more information.

 

What payment methods do you accept?

• We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

 

What is your return policy?

• We DO NOT allow returns due to the nature of hair products. Please review our complete return policy for details.

 

How long does it take to receive my order?

• Delivery times may vary depending on your location and the shipping method selected. Typically, orders are processed between 3 - 5 days then shipped within 1-2 business days. For specific delivery times, please refer to our shipping policy.

 

Do you offer gift wrapping or personalized packaging?

• We offer gift wrapping and personalized packaging options at a fee. You can select these during the checkout process.

 

Can I track my order?

• Yes, we provide tracking information for all orders. You will receive a tracking number by email, which you can use to track the status of your shipment.

 

 What if I receive a damaged or incorrect item?

• If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or refund.

 

How do I care for my hair accessories?

• Care instructions can vary depending on the type of hair accessory. Generally, keeping your accessories dry and away from heat and direct sunlight can help prolong their lifespan.

 

 Do you offer wholesale or bulk purchasing options?

• No, we do not offer wholesale and bulk purchasing options for businesses.

 

Can I cancel my order after it's been placed?

• You can cancel your order within a certain time frame after placing it. Please refer to our cancellation policy for details.

 

How can I contact your customer support team?

• You can contact our customer support team via email at info@bowessentials.com.

 

Do you have a physical store I can visit?

• Currently, we operate as an online store only. You can browse and purchase our products on our website.